Refund policy

At Supplesa, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, please review our policy below to understand your options.

1. Return Eligibility

We accept returns within 30 days of the delivery date, provided the following conditions are met:

The item is unused, unopened, and in its original packaging
The item is not a final sale or non-returnable product
Proof of purchase (order number or receipt) is provided

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

Opened or used supplements or skin care products
Items marked as “Final Sale” at the time of purchase
Gift cards
Items returned after the 30-day return window

3. Items Damaged During Transit

📦 Important Notice: Transit Damage Claims

All orders shipped by Supplesa are covered by USPS Trader Assurance. This means that if your product is damaged during transit, you are entitled to a full refund directly from USPS.

To file a damage claim with USPS, please follow these steps:

Keep all original packaging and damaged items — USPS may require them for inspection.
Take clear photos of the damaged product and packaging immediately upon receipt.
Visit your local USPS office or go to usps.com/help/claims.htm to file a claim online.
You will need your tracking number (provided in your shipping confirmation email) to file the claim.
USPS will review your claim and issue a full refund directly to you.

Since transit damage is covered by USPS insurance, Supplesa does not process refunds or replacements for items damaged during shipping. Please contact USPS directly for the fastest resolution.

4. Return Shipping Costs

Who pays for return shipping depends on the reason for the return:

Reason for Return	Who Pays Return Shipping?
Customer error (wrong item ordered, change of mind, etc.)	Customer is responsible for return shipping costs
Defective product (not transit damage)	Supplesa will cover return shipping costs
Wrong item sent by Supplesa	Supplesa will cover return shipping costs
Item damaged during transit	File a claim directly with USPS — covered by USPS Trader Assurance

We recommend using a trackable shipping method for your return. Supplesa is not responsible for items lost in transit during the return process.

5. How to Initiate a Return

To start a return, please follow these steps:

Contact us via our Contact Us page within 30 days of receiving your order.
Include your order number, the item(s) you wish to return, and the reason for the return.
Our team will review your request and respond within 1–2 business days with return instructions.
Ship the item back to us using the instructions provided. If return shipping is at your cost, please use a trackable method.
Once we receive and inspect the item, we will process your refund or exchange.

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5–7 business days and credited to your original payment method.
Please note that your bank or credit card provider may take additional time to post the refund to your account.
Original shipping charges are non-refundable unless the return is due to our error.

7. Exchanges

If you received a defective or incorrect item, we are happy to offer an exchange. Please contact us within 30 days of delivery with your order details and we will arrange a replacement at no additional cost to you.

8. Late or Missing Refunds

If you have not received your refund after 7 business days of approval:

Check your bank account again.
Contact your credit card company — it may take some time before your refund is officially posted.
Contact your bank, as processing times can vary.
If you have done all of the above and still have not received your refund, please contact us and we will investigate.